Squarespace We Were Unable to Process Your File. Please Try Again.

Search Results

All Categories

Clear

Search

Use

Search in

Category

Reset

Filter past

Prev

Next

Guides

Log out

Business relationship dashboard

Select your language

https://support.squarespace.com/hc/

/hc/categories/200204575

VIDEOS

https://learning.squarespace.com

WEBINARS

https://forum.squarespace.com

FORUM

/hc/requests/new#cull-topic

CONTACT US

Alive CHAT: Airtight

LIVE Chat: Open up

Login

See All Results

Contact Us

Send

Choose a topic

We recollect this will assist:

Contact Squarespace Help

Even so need to contact us?

Real-time conversation and immediate answers.

Live Chat

Monday - Fri:
8:00AM to 8:00PM EDT

Send us a message and read our answer when it's convenient for you.

Electronic mail

Contact us by email to get help with this topic.

24 hours a 24-hour interval
vii days a week

Log into Squarespace

Contact The states

Regresar

Esta guía no está disponible en español. Serás dirigido a la versión en inglés en five segundos.

Spotter Video

Por favor, ten en cuenta que este departamento solo ofrece soporte en inglés

Log in for faster support

Log in

Go along as Invitee

Recover Account

BOOK Now

Schedule an appointment to speak to one of our Onboarding Specialists.

We currently offering live chat support in English only.

E-mail SUPPORT IN SPANISH

Chat IN ENGLISH

Squarespace 5 Aid

For questions well-nigh the legacy Squarespace 5 platform, please visit its Assistance Center:

Back

Regain access to your account or site

If you've tried to recover your Squarespace account and still can't admission it, we're here to aid. Please enter as much information as you can, only if you're not sure about specific details, provide your best estimate.

Earlier y'all begin:

• Did you already attempt to recover your account through the login page? Nosotros'll ask y'all to try that start if yous haven't yet.

• For your security, we'll only provide account details to the account holder.

• For help recovering a Google Workspace account, contact united states of america here.

Email address where we tin can contact yous.

What situation led to the trouble accessing your account?

URLs of whatever websites connected to the account. Enter as many domains every bit possible.

Delight attach both of the post-obit documents:

• A regime-issued ID. For case, a driver's license, passport or permanent resident carte du jour.

• A banking company statement that shows the bank header, bank accountholder proper noun, and the most recent Squarespace charge. You are free to obscure other personal information in the certificate. (Non required for ii-factor authentication problems.)

Notation:

• If you entered multiple websites in a higher place, attach statements showing the most contempo charge associated with every site.

• Ensure your files are .jpg or .png and then we can view them.

Request Account Access

Follow these steps:

Larn More than

Report Issue

Review Submission Criteria

Asking a Refund

Hear dorsum in ii business days.

If you accept a tax exemption document, attach it here. .pdf, .png, .jpeg file formats are accepted.

Employ this course to submit a request about exemption from sales tax nerveless for Squarespace payments.

Enter the details of your request hither. If yous're not based in a country or state where nosotros collect taxes, and yous believe nosotros shouldn't collect taxes from you, please explicate.

If you have feedback most how we collect sales tax, submit it here. Your feedback helps brand Squarespace better, and we review every request we receive. Delight note that we can't reply individually, simply we'll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

Nosotros empathize the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we're doing everything we can to respond your questions and provide assistance to our customs.

If you need support during these uncertain times, submit the following grade and nosotros'll look into options for you. Please provide specific details regarding your issue or request, such as:

• Interruption or abolish my subscription

• Talk over options for financial relief from subscription costs

• Aid me adjust my site to the current state of affairs

• Suggest me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as rapidly every bit possible.


Upload a screenshot of the issue you're having, or the site content you'd like to alter, so we tin can help you more quickly. Learn how to accept a screenshot here: http://sqsp.link/w5Jigj

Due to a Holiday in one of our locations, Alive Chat is closed today, email is available 24/vii

#

Squarespace Scheduling and Acuity Scheduling take merged Aid Centers. If yous're coming from the Acuity Help Center, you'll find the help you need here. All guides most Squarespace Scheduling also apply to Vigil; the handful of features that are different are conspicuously marked.

#

#

Please utilise this form to submit a request regarding a deceased Squarespace customer's site. Our deepest condolences go out to yous and your family unit during this time, and we appreciate your patience every bit nosotros work through your request.

Due to privacy concerns and restrictions, we unfortunately can't provide you with authoritative control of the site. However, if an immediate family unit member or legal representative completes the class below, nosotros may be able to grant Billing permissions and then the site can remain active or cancel any active subscriptions.

Annotation that Billing permissions don't include the ability to edit the site's content. You tin can read more about this here.

A notation regarding Squarespace 5 sites:
Squarespace v, our legacy platform, doesn't allow permissions to be edited. Still, nosotros can cancel or remove the site.

Submit a asking about a deceased customer'due south website

URL of the site connected to the deceased user'southward account

Any comments, requests, or concerns we should know?

Please attach the post-obit documents:
• An image of your government-issued ID, such as a driver'due south license, passport, military ID, or permanent resident bill of fare. This is for proof of your relationship to the deceased.
• An paradigm of the deceased person's obituary, decease certificate, and/or other documents.
• Any additional documents, such equally Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace business relationship, please review this guide to:

• Understand what happens when we delete your business relationship.

• Brand sure it'southward what y'all actually want to do.

• Have a few steps to set. For example, you'll need to cancel all subscriptions first.

Once y'all submit your asking, you'll receive an electronic mail from our team to verify your account access and ostend that this request wasn't made in error.

Delete My Business relationship Request Verification Course

Before you provide your authorities issued ID beneath, did yous know that you tin submit a asking to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (two) the electronic mail address associated with their Squarespace account.

Delight upload a re-create of some form of government issued ID (i.e. commuter's license or passport). Yous may blur out whatsoever sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more than nigh Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you withal have questions near the Select program, consummate the fields below to send united states a bulletin.

{ "top::memberareas:billingsignup":"New Release Team (Chat)", "top::memberareas:creatingmemberareas":"New Release Team (Chat)", "meridian::memberareas:managingmemberareas":"New Release Squad (Chat)", "meridian::media:video-storage":"New Release Team (Chat)" }

Transport us a bulletin. Business hours are Mon - Friday, 5:30AM to 8PM EDT. Messages sent outside these hours will receive a response within 12 hours.

Monday - Friday:
9:00AM to 3:00PM EST

Squarespace Assistance Center

Find answers and resources

Run across More Results

Scan by product

Websites

Calculation content with blocks

Formatting your images for display

Irresolute colors

SEO checklist

Domains

Connecting a domain

Moving a domain to some other site

Renewals and expiration

Transferring a domain

Commerce

Calculation products to your store

Connecting a payment processor

Creating discounts

Setting up taxes

Email Campaigns

Building mailing lists

Creating sender profiles

E-mail campaign best practices

Getting started with Squarespace Email Campaigns

Google Workspace

Using Google Workspace with Squarespace

Calculation more Google Workspace users

Signing up for Google Workspace

Renaming a Google Workspace user

Scheduling

Date Scheduling Blocks

Getting started with Squarespace Scheduling

Creating and editing date types

Squarespace Scheduling FAQ

Member Areas

Creating gated content

Customizing the Member Areas feel

Managing members

Getting started with Fellow member Areas

Video Studio

Creating projects

Getting started with Video Studio

Project steps and sections

Video Studio best practices

Guides by topic

Show more

Bear witness less

Getting started

Everything y'all need to start and launch your site on Squarespace

Account

Analytics

Go assist with your account settings, countersign, and site contributors

Billing

View reports to gain insight into company date and sales

Get help with your plans, payments, and subscriptions

Commerce

Acquire how to set up, manage, and grow your online shop

Domains

Get step-by-step assist with registering, transferring, and connecting domains

Google Workspace and custom email

Images and videos

Gear up a custom electronic mail accost with your domain

Make your site stand out with images, videos, and banners

Integrations and extensions

Add tertiary-party integrations to assist you manage, optimize, and expand your site

Marketing

Spread the give-and-take near your business with Squarespace'due south all-in-1 marketing tools

Pages and content

Privacy and security

Acquire how to build and edit your site with pages, sections, and blocks

SEO

Get information about security, SSL, information privacy, and policies about Squarespace

Learn how to optimize your site for search engines with the best keywords and content

Squarespace on mobile

Explore how your site works on mobile and manage your site with our mobile apps

Squarespace Scheduling

Book and manage appointments with integrated online booking

Technical problems and contact us

Troubleshoot technical and speed bug with your site

Templates and design

Larn how to customize fonts, colors, and other design features

Tips and advice

Read our best practices, tips, and tricks for getting the most out of Squarespace

Video Studio

Create videos to marketplace your business on social

Learn past video

All Nearly Images

7 videos

Introducing Commerce

4 videos

Build your first Squarespace site

1 video

Your Pages & Navigation

7 videos

See all videos

Community forums

Join our active community of Squarespace users and professionals for advice, inspiration, and best practices.

Squarespace Forum

Squarespace webinars

Circumvolve Forum

Free online sessions where yous'll learn the basics and refine your Squarespace skills. Anybody is welcome—no website required.

Upcoming Webinars

Rent an Expert with Marketplace

Squarespace Experts can assistance you polish an existing site, or build a new one from scratch.

Browse Experts

Can't find what you're looking for?

We'll help you find an respond or connect you lot with Customer Back up through live chat or electronic mail.

Contact Us

No results

A person holding a smart phone and looking at Colima's website

A Squarespace website instance

A sample domain proper name for a Squarespace website

A screenshot of Google Workspace toolbar

A screenshot of the Commerce product in the Squarespace platform

A sample imagery for sending email campaigns

A screenshot of the scheduling production in the Squarespace platform

A screenshot of the member area production in the Squarespace platform

A screenshot of the Video Studio mobile app

An abstruse photo of shapes and colors

A pair of white shoes

An iPad showcasing an e-commerce website built with Squarespace

A person belongings a smart phone and looking at a website built with Squarespace

A screenshot of editing tools on the Squarespace platform

Examples of questions in the Squarespace Community Forum

An example of a Squarespace Expert'southward bio

A Squarespace website with the Squarespace Client Service Chatbot open up on the screen

Close

How would you rate your feel with the Help Middle?

Somewhat dissatisfied

Very dissatisfied

Neither satisfied nor dissatisfied

Somewhat satisfied

Feedback

Very satisfied

Adjacent

Tin you tell u.s. why? (Optional)

How was your experience looking for help today?

Very hard

Somewhat difficult

Neither easy nor difficult

Somewhat easy

Very easy

Why'southward that? (Optional)

I'chiliad not sure

Did you lot find the reply you were looking for in the Help Eye?

No, my effect was not resolved

I institute it elsewhere

Yeah, partially

Yes, completely

Where did you best find your answer?

Select

Video

Guide

Webinars

Forum

Other

Thanks for your feedback

Acuity Scheduling

Can't log in?

I don't have an business relationship

Squarespace

Log into your account so we tin customize your feel.

Which business relationship do you demand assist with today?

Customs Forum

Go assist from our community on avant-garde customizations.

Explore the Forum

Webinars

Sign up for an interactive session where our experts walk y'all through Squarespace basics.

Join a Webinar

Can't find what yous're looking for?

Nosotros'll help you lot observe the answer or connect with an advisor.

Contact Us

Become aid from our community

Get help from our community on advanced customizations.

search in the forums

Rent a Squarespace Good

Stand out online with the help of an experienced designer or developer.

become matched

In this guide

Was this guide helpful?

People also viewed

Accessing this characteristic

Notation

Tip

Learn with videos

Learn best practices, train yourself, and be confident you're getting the nearly out of Squarespace.

Recommended

Bite-sized Tutorials

Connect with u.s.a. on Youtube

Larn by videos

More

Subscribe

Topic

Video Series

Observe even more resources to help grow your business organization on our Youtube channel.

View Help Guide

See All

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Uploading and managing files

You can upload, reuse, rename, and delete files from whatever link editor.

  • File uploads must be 20 MB or smaller.
  • Files added elsewhere, like gallery block images or CSS files, aren't stored in the link editor.

Scout a video

Open up a link editor

If you aren't sure how to add a link, visit the guide for the type of link y'all desire to add, then return to this guide for details on file direction:

  • Text links
  • Navigation links
  • Image clickthrough URLs
  • Push blocks
  • Cover page actions

Upload a new file

To upload a new file:

  1. In the link editor, click the gear icon in the URL field.
  2. Click the File tab.
  3. Click Upload File to choose a file from your calculator, or drag a file into the Upload File area.
  4. After uploading, click the file in the listing. A checkmark appears abreast the called file.
  5. Click Save, and then click Apply or Salvage.

Link to an existing file

To link to a file you uploaded previously:

  1. In the link editor, click the gear icon in the URL field.
  2. Click the File tab.
  3. Search for the file you want to adhere to the link. All files uploaded to your site appear above the Upload File area.
  4. Click the file in the list. A checkmark appears abreast the chosen file.
  5. Click Save, then click Utilise or Relieve.

Edit a file name

To edit the name of a file you uploaded:

  1. In the link editor, click the gear icon in the URL field.
  2. Click the File tab.
  3. Find the file in the list and hover over it, and then click ...
  4. Click Rename.
  5. Enter a new proper name, then click Save.
  6. Click Apply or Save.

Delete a file

To delete a file:

  1. In the link editor, click the gear icon in the URL field.
  2. Click the File tab.
  3. Find the file in the list and hover over it, then click ...
  4. Click Delete, then click Delete once again to ostend.
  5. Click Salvage, so click Utilise or Relieve.
Annotation: After you delete a file from your site, it remains in our content delivery network service provider (CDN) equally a static nugget, linked to its URL. To learn more than about fully deleting files from your site, visit Image and file URLs in Squarespace.

Opening files

When visitors click file links, the file opens in their browser. After choosing a file, switch the Open up in New Window toggle on to brand the file open in a new tab. Some file types download automatically rather than opening in the browser, regardless of this setting.

The file name displays on the browser tab, and if they download the file, it saves to their calculator using the file proper name.

Files_Name.gif

Common file types

Y'all tin upload nearly types of files to your site. Here are some common file types you might use:

  • .goose egg files - Y'all can just add one file to each link. To link to multiple files at once, you can zip the files together and upload the .zip file equally long as information technology'due south under 20 MB.
  • .pdf files - .pdf form functions won't work on forms uploaded to Squarespace.
  • .docx files - Visitors can but download .docx files, even if yous check Open in New Window.

File uploads elsewhere

Apart from linking to files, you can likewise add files in other areas of your site. You lot'll upload these files separately, and they won't appear in the file manager of the link editor.

  • Images - Images uploaded to galleries, blocks, banners, or backgrounds display directly on your site rather than as linked files.
  • Site logo - Your site logo displays in place of your site title.
  • Favicon or browser icon - Favicons display in browser tabs.
  • Audio - Audio files uploaded to audio blocks play directly on your site. Y'all tin utilize these to set up podcasts.
  • CSS files - Image and font files uploaded to the custom CSS editor tin be used in custom CSS.

Developer nugget uploads

If you use the Squarespace Developer Platform, you lot can upload and sync all your template files through SFTP or Git connections. To acquire more than, visit our Developer documentation.

FAQ

Can I modify the file'due south URL?

No. Our content delivery network (CDN) assigns URLs automatically, and they tin can't exist changed. To learn more, visit Epitome and file URLs in Squarespace.

Tin I protect my files from appearing in search engine results?

If yous upload a file to a countersign-protected page, search engines can't access the page or index the file. However, if the page is indexed before setting the password, the file's CDN URL won't be password-protected, and search engines can all the same index the file, fifty-fifty subsequently setting a page password.

To keep files secure, we recommend removing the file, then re-uploading it afterwards setting a page password.

Can I add passwords to files?

While y'all can add together a password to a page, it isn't possible to password-protect an uploaded file.

Why is my file downloading instead of opening in the browser?

Whether a file opens or downloads may depend on an individual browser's settings. Some files, like .docx files, may ever download, fifty-fifty if Open up in New Window is enabled.

Was this article helpful?

119 out of 463 found this helpful

selfwifurrive.blogspot.com

Source: https://support.squarespace.com/hc/en-us/articles/205813928-Uploading-and-managing-files

0 Response to "Squarespace We Were Unable to Process Your File. Please Try Again."

ارسال یک نظر

Iklan Atas Artikel

Iklan Tengah Artikel 1

Iklan Tengah Artikel 2

Iklan Bawah Artikel