Squarespace We Were Unable to Process Your File. Please Try Again.
Search Results
All Categories
Clear
Search
Use
Search in
Category
Reset
Filter past
Prev
Next
Guides
Log out
Business relationship dashboard
Select your language
https://support.squarespace.com/hc/
/hc/categories/200204575
VIDEOS
https://learning.squarespace.com
WEBINARS
https://forum.squarespace.com
FORUM
/hc/requests/new#cull-topic
CONTACT US
Alive CHAT: Airtight
LIVE Chat: Open up
Login
See All Results
Contact Us
Send
Choose a topic
We recollect this will assist:
Contact Squarespace Help
Even so need to contact us?
Real-time conversation and immediate answers.
Live Chat
Monday - Fri:
8:00AM to 8:00PM EDT
Send us a message and read our answer when it's convenient for you.
Electronic mail
Contact us by email to get help with this topic.
24 hours a 24-hour interval
vii days a week
Log into Squarespace
Contact The states
Regresar
Esta guía no está disponible en español. Serás dirigido a la versión en inglés en five segundos.
Spotter Video
Por favor, ten en cuenta que este departamento solo ofrece soporte en inglés
Log in for faster support
Log in
Go along as Invitee
Recover Account
BOOK Now
Schedule an appointment to speak to one of our Onboarding Specialists.
We currently offering live chat support in English only.
E-mail SUPPORT IN SPANISH
Chat IN ENGLISH
Squarespace 5 Aid
For questions well-nigh the legacy Squarespace 5 platform, please visit its Assistance Center:
Back
Regain access to your account or site
If you've tried to recover your Squarespace account and still can't admission it, we're here to aid. Please enter as much information as you can, only if you're not sure about specific details, provide your best estimate.
Earlier y'all begin:
• Did you already attempt to recover your account through the login page? Nosotros'll ask y'all to try that start if yous haven't yet.
• For your security, we'll only provide account details to the account holder.
• For help recovering a Google Workspace account, contact united states of america here.
Email address where we tin can contact yous.
What situation led to the trouble accessing your account?
URLs of whatever websites connected to the account. Enter as many domains every bit possible.
Delight attach both of the post-obit documents:
• A regime-issued ID. For case, a driver's license, passport or permanent resident carte du jour.
• A banking company statement that shows the bank header, bank accountholder proper noun, and the most recent Squarespace charge. You are free to obscure other personal information in the certificate. (Non required for ii-factor authentication problems.)
Notation:
• If you entered multiple websites in a higher place, attach statements showing the most contempo charge associated with every site.
• Ensure your files are .jpg or .png and then we can view them.
Request Account Access
Follow these steps:
Larn More than
Report Issue
Review Submission Criteria
Asking a Refund
Hear dorsum in ii business days.
If you accept a tax exemption document, attach it here. .pdf, .png, .jpeg file formats are accepted.
Employ this course to submit a request about exemption from sales tax nerveless for Squarespace payments.
Enter the details of your request hither. If yous're not based in a country or state where nosotros collect taxes, and yous believe nosotros shouldn't collect taxes from you, please explicate.
If you have feedback most how we collect sales tax, submit it here. Your feedback helps brand Squarespace better, and we review every request we receive. Delight note that we can't reply individually, simply we'll contact you if we need more details.
General sales tax feedback
Request an exemption from sales tax
Coronavirus Pandemic
Nosotros empathize the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we're doing everything we can to respond your questions and provide assistance to our customs.
If you need support during these uncertain times, submit the following grade and nosotros'll look into options for you. Please provide specific details regarding your issue or request, such as:
• Interruption or abolish my subscription
• Talk over options for financial relief from subscription costs
• Aid me adjust my site to the current state of affairs
• Suggest me on how to best set up my new site
• Enable a specific feature on my site
A member of our team will respond as rapidly every bit possible.
Upload a screenshot of the issue you're having, or the site content you'd like to alter, so we tin can help you more quickly. Learn how to accept a screenshot here: http://sqsp.link/w5Jigj
Due to a Holiday in one of our locations, Alive Chat is closed today, email is available 24/vii
#
Squarespace Scheduling and Acuity Scheduling take merged Aid Centers. If yous're coming from the Acuity Help Center, you'll find the help you need here. All guides most Squarespace Scheduling also apply to Vigil; the handful of features that are different are conspicuously marked.
#
#
Please utilise this form to submit a request regarding a deceased Squarespace customer's site. Our deepest condolences go out to yous and your family unit during this time, and we appreciate your patience every bit nosotros work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with authoritative control of the site. However, if an immediate family unit member or legal representative completes the class below, nosotros may be able to grant Billing permissions and then the site can remain active or cancel any active subscriptions.
Annotation that Billing permissions don't include the ability to edit the site's content. You tin can read more about this here.
A notation regarding Squarespace 5 sites:
Squarespace v, our legacy platform, doesn't allow permissions to be edited. Still, nosotros can cancel or remove the site.
Submit a asking about a deceased customer'due south website
URL of the site connected to the deceased user'southward account
Any comments, requests, or concerns we should know?
Please attach the post-obit documents:
• An image of your government-issued ID, such as a driver'due south license, passport, military ID, or permanent resident bill of fare. This is for proof of your relationship to the deceased.
• An paradigm of the deceased person's obituary, decease certificate, and/or other documents.
• Any additional documents, such equally Legal Representation documentation.
Delete My Account
Before you request to delete your Squarespace business relationship, please review this guide to:
• Understand what happens when we delete your business relationship.
• Brand sure it'southward what y'all actually want to do.
• Have a few steps to set. For example, you'll need to cancel all subscriptions first.
Once y'all submit your asking, you'll receive an electronic mail from our team to verify your account access and ostend that this request wasn't made in error.
Delete My Business relationship Request Verification Course
Before you provide your authorities issued ID beneath, did yous know that you tin submit a asking to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (two) the electronic mail address associated with their Squarespace account.
Delight upload a re-create of some form of government issued ID (i.e. commuter's license or passport). Yous may blur out whatsoever sensitive information before you upload.
Email address for communication regarding your request
Upload ID
Questions about Squarespace Select
To learn more than nigh Squarespace Select, our premium plan for dedicated site support, visit this Help guide.
If you withal have questions near the Select program, consummate the fields below to send united states a bulletin.
{ "top::memberareas:billingsignup":"New Release Team (Chat)", "top::memberareas:creatingmemberareas":"New Release Team (Chat)", "meridian::memberareas:managingmemberareas":"New Release Squad (Chat)", "meridian::media:video-storage":"New Release Team (Chat)" }
Transport us a bulletin. Business hours are Mon - Friday, 5:30AM to 8PM EDT. Messages sent outside these hours will receive a response within 12 hours.
Monday - Friday:
9:00AM to 3:00PM EST
Squarespace Assistance Center
Find answers and resources
Run across More Results
Scan by product
Websites
Calculation content with blocks
Formatting your images for display
Irresolute colors
SEO checklist
Domains
Connecting a domain
Moving a domain to some other site
Renewals and expiration
Transferring a domain
Commerce
Calculation products to your store
Connecting a payment processor
Creating discounts
Setting up taxes
Email Campaigns
Building mailing lists
Creating sender profiles
E-mail campaign best practices
Getting started with Squarespace Email Campaigns
Google Workspace
Using Google Workspace with Squarespace
Calculation more Google Workspace users
Signing up for Google Workspace
Renaming a Google Workspace user
Scheduling
Date Scheduling Blocks
Getting started with Squarespace Scheduling
Creating and editing date types
Squarespace Scheduling FAQ
Member Areas
Creating gated content
Customizing the Member Areas feel
Managing members
Getting started with Fellow member Areas
Video Studio
Creating projects
Getting started with Video Studio
Project steps and sections
Video Studio best practices
Guides by topic
Show more
Bear witness less
Getting started
Everything y'all need to start and launch your site on Squarespace
Account
Analytics
Go assist with your account settings, countersign, and site contributors
Billing
View reports to gain insight into company date and sales
Get help with your plans, payments, and subscriptions
Commerce
Acquire how to set up, manage, and grow your online shop
Domains
Get step-by-step assist with registering, transferring, and connecting domains
Google Workspace and custom email
Images and videos
Gear up a custom electronic mail accost with your domain
Make your site stand out with images, videos, and banners
Integrations and extensions
Add tertiary-party integrations to assist you manage, optimize, and expand your site
Marketing
Spread the give-and-take near your business with Squarespace'due south all-in-1 marketing tools
Pages and content
Privacy and security
Acquire how to build and edit your site with pages, sections, and blocks
SEO
Get information about security, SSL, information privacy, and policies about Squarespace
Learn how to optimize your site for search engines with the best keywords and content
Squarespace on mobile
Explore how your site works on mobile and manage your site with our mobile apps
Squarespace Scheduling
Book and manage appointments with integrated online booking
Technical problems and contact us
Troubleshoot technical and speed bug with your site
Templates and design
Larn how to customize fonts, colors, and other design features
Tips and advice
Read our best practices, tips, and tricks for getting the most out of Squarespace
Video Studio
Create videos to marketplace your business on social
Learn past video
All Nearly Images
7 videos
Introducing Commerce
4 videos
Build your first Squarespace site
1 video
Your Pages & Navigation
7 videos
See all videos
Community forums
Join our active community of Squarespace users and professionals for advice, inspiration, and best practices.
Squarespace Forum
Squarespace webinars
Circumvolve Forum
Free online sessions where yous'll learn the basics and refine your Squarespace skills. Anybody is welcome—no website required.
Upcoming Webinars
Rent an Expert with Marketplace
Squarespace Experts can assistance you polish an existing site, or build a new one from scratch.
Browse Experts
Can't find what you're looking for?
We'll help you find an respond or connect you lot with Customer Back up through live chat or electronic mail.
Contact Us
No results
A person holding a smart phone and looking at Colima's website
A Squarespace website instance
A sample domain proper name for a Squarespace website
A screenshot of Google Workspace toolbar
A screenshot of the Commerce product in the Squarespace platform
A sample imagery for sending email campaigns
A screenshot of the scheduling production in the Squarespace platform
A screenshot of the member area production in the Squarespace platform
A screenshot of the Video Studio mobile app
An abstruse photo of shapes and colors
A pair of white shoes
An iPad showcasing an e-commerce website built with Squarespace
A person belongings a smart phone and looking at a website built with Squarespace
A screenshot of editing tools on the Squarespace platform
Examples of questions in the Squarespace Community Forum
An example of a Squarespace Expert'southward bio
A Squarespace website with the Squarespace Client Service Chatbot open up on the screen
Close
How would you rate your feel with the Help Middle?
Somewhat dissatisfied
Very dissatisfied
Neither satisfied nor dissatisfied
Somewhat satisfied
Feedback
Very satisfied
Adjacent
Tin you tell u.s. why? (Optional)
How was your experience looking for help today?
Very hard
Somewhat difficult
Neither easy nor difficult
Somewhat easy
Very easy
Why'southward that? (Optional)
I'chiliad not sure
Did you lot find the reply you were looking for in the Help Eye?
No, my effect was not resolved
I institute it elsewhere
Yeah, partially
Yes, completely
Where did you best find your answer?
Select
Video
Guide
Webinars
Forum
Other
Thanks for your feedback
Acuity Scheduling
Can't log in?
I don't have an business relationship
Squarespace
Log into your account so we tin customize your feel.
Which business relationship do you demand assist with today?
Customs Forum
Go assist from our community on avant-garde customizations.
Explore the Forum
Webinars
Sign up for an interactive session where our experts walk y'all through Squarespace basics.
Join a Webinar
Can't find what yous're looking for?
Nosotros'll help you lot observe the answer or connect with an advisor.
Contact Us
Become aid from our community
Get help from our community on advanced customizations.
search in the forums
Rent a Squarespace Good
Stand out online with the help of an experienced designer or developer.
become matched
In this guide
Was this guide helpful?
People also viewed
Accessing this characteristic
Notation
Tip
Learn with videos
Learn best practices, train yourself, and be confident you're getting the nearly out of Squarespace.
Recommended
Bite-sized Tutorials
Connect with u.s.a. on Youtube
Larn by videos
More
Subscribe
Topic
Video Series
Observe even more resources to help grow your business organization on our Youtube channel.
View Help Guide
See All
Note: While our most popular guides have been translated into Spanish, some guides are only available in English.
Uploading and managing files
You can upload, reuse, rename, and delete files from whatever link editor.
- File uploads must be 20 MB or smaller.
- Files added elsewhere, like gallery block images or CSS files, aren't stored in the link editor.
Scout a video
Open up a link editor
If you aren't sure how to add a link, visit the guide for the type of link y'all desire to add, then return to this guide for details on file direction:
- Text links
- Navigation links
- Image clickthrough URLs
- Push blocks
- Cover page actions
Upload a new file
To upload a new file:
- In the link editor, click in the URL field.
- Click the File tab.
- Click Upload File to choose a file from your calculator, or drag a file into the Upload File area.
- After uploading, click the file in the listing. A checkmark appears abreast the called file.
- Click Save, and then click Apply or Salvage.
Link to an existing file
To link to a file you uploaded previously:
- In the link editor, click in the URL field.
- Click the File tab.
- Search for the file you want to adhere to the link. All files uploaded to your site appear above the Upload File area.
- Click the file in the list. A checkmark appears abreast the chosen file.
- Click Save, then click Utilise or Relieve.
Edit a file name
To edit the name of a file you uploaded:
- In the link editor, click in the URL field.
- Click the File tab.
- Find the file in the list and hover over it, and then click ...
- Click Rename.
- Enter a new proper name, then click Save.
- Click Apply or Save.
Delete a file
To delete a file:
- In the link editor, click in the URL field.
- Click the File tab.
- Find the file in the list and hover over it, then click ...
- Click Delete, then click Delete once again to ostend.
- Click Salvage, so click Utilise or Relieve.
Annotation: After you delete a file from your site, it remains in our content delivery network service provider (CDN) equally a static nugget, linked to its URL. To learn more than about fully deleting files from your site, visit Image and file URLs in Squarespace.
Opening files
When visitors click file links, the file opens in their browser. After choosing a file, switch the Open up in New Window toggle on to brand the file open in a new tab. Some file types download automatically rather than opening in the browser, regardless of this setting.
The file name displays on the browser tab, and if they download the file, it saves to their calculator using the file proper name.
Common file types
Y'all tin upload nearly types of files to your site. Here are some common file types you might use:
- .goose egg files - Y'all can just add one file to each link. To link to multiple files at once, you can zip the files together and upload the .zip file equally long as information technology'due south under 20 MB.
- .pdf files - .pdf form functions won't work on forms uploaded to Squarespace.
- .docx files - Visitors can but download .docx files, even if yous check Open in New Window.
File uploads elsewhere
Apart from linking to files, you can likewise add files in other areas of your site. You lot'll upload these files separately, and they won't appear in the file manager of the link editor.
- Images - Images uploaded to galleries, blocks, banners, or backgrounds display directly on your site rather than as linked files.
- Site logo - Your site logo displays in place of your site title.
- Favicon or browser icon - Favicons display in browser tabs.
- Audio - Audio files uploaded to audio blocks play directly on your site. Y'all tin utilize these to set up podcasts.
- CSS files - Image and font files uploaded to the custom CSS editor tin be used in custom CSS.
Developer nugget uploads
If you use the Squarespace Developer Platform, you lot can upload and sync all your template files through SFTP or Git connections. To acquire more than, visit our Developer documentation.
FAQ
Can I modify the file'due south URL?
No. Our content delivery network (CDN) assigns URLs automatically, and they tin can't exist changed. To learn more, visit Epitome and file URLs in Squarespace.
Tin I protect my files from appearing in search engine results?
If yous upload a file to a countersign-protected page, search engines can't access the page or index the file. However, if the page is indexed before setting the password, the file's CDN URL won't be password-protected, and search engines can all the same index the file, fifty-fifty subsequently setting a page password.
To keep files secure, we recommend removing the file, then re-uploading it afterwards setting a page password.
Can I add passwords to files?
While y'all can add together a password to a page, it isn't possible to password-protect an uploaded file.
Why is my file downloading instead of opening in the browser?
Whether a file opens or downloads may depend on an individual browser's settings. Some files, like .docx files, may ever download, fifty-fifty if Open up in New Window is enabled.
Was this article helpful?
119 out of 463 found this helpful
Source: https://support.squarespace.com/hc/en-us/articles/205813928-Uploading-and-managing-files
0 Response to "Squarespace We Were Unable to Process Your File. Please Try Again."
ارسال یک نظر